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Platform · WhatsApp first

Meet people where they already are

In Mauritius the answer to "did you get my email?" is usually no, and the answer to "did you get my WhatsApp?" is always yes. Kolab treats WhatsApp as a first-class channel, not an afterthought.

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Klinik Dr Ramsamy Bonzour, Priya Bonzour Mme Devi, rappel: rendez-vous demain 10:30 avec Dr Ramsamy.09:46Mo konfirme, mersi!09:46Confirmed. See you tomorrow. Reply R to reschedule.09:48

Reminders that get read

Appointment reminders, shift changes, delivery updates, payment confirmations and leave approvals arrive on WhatsApp with one-tap responses where it makes sense.

Two-way where it matters

A patient confirms a recall, a customer replies "not home before 4pm", a crew member acknowledges tomorrow's early start. Replies land back in the right Kolab record, not in someone's personal phone history.

Company channel, not personal numbers

Messages go from your business identity. Staff stop giving out personal numbers, conversations survive staff turnover, and the record belongs to the business.

SMS and email fallbacks

Not everyone is on WhatsApp. Every notification falls back to SMS or email per contact preference, with local SMS bundles priced in rupees.

Questions

Asked all the time

Is this against WhatsApp rules?
No. Business messaging runs through approved WhatsApp Business channels with opt-in and opt-out handled properly. Marketing blasts are rate-limited and consent-based.
What does it cost?
Each product includes a monthly notification allowance; heavier senders add rupee-priced bundles. No per-message dollar pricing.

WhatsApp first comes with every product

Platform promises are not premium tiers. Every Kolab product ships with all of them, from the first staff member.

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