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Kolab iQ · Smart queues In design

The queue you never stand in.

Kolab iQ replaces the line with a queue reference. Customers scan a QR at the door, keep shopping or sit down, and get called on WhatsApp when the counter is nearly ready for them.

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Scan at the entrance, pick your shopping time, get a queue reference
One customer served, two on stand-by, everyone else free to roam
Called when your turn is close, postpone by 5, 10 or 15 minutes
Wait estimates from real serving times, not guesses

Made for

Supermarkets and hypermarketsPharmaciesBanks and countersTelco and utility shopsClinics and labsGovernment front offices

Nobody shops while standing in line

Month-end Saturday, trolley full, and then the real work starts: twenty-five minutes holding your place with your feet. The customer hates it, and the store pays for it too, because every minute spent standing in line is a minute not spent in the aisles.

Kolab iQ makes the queue virtual. You scan a QR at the entrance, say roughly how long you will shop, 5, 15, 30, 60 or 90 plus minutes, and get a queue reference, not a number on a screen. The queue orders itself by who scanned first and how long they said they need. Each cashier serves one customer with two on stand-by, and you get called when your turn is close. Not ready? Postpone, and the next person moves up automatically, first in, first out.

And because it is a queue engine, not a supermarket feature, the same brain runs any counter in the family: the pharmacy window, the bank teller, the clinic reception, the government front office. One product, every vertical that ever made a Mauritian stand in line.

In design, not from zero

Kolab iQ is a design-stage product looking for founding pilots, but its bones are already built and running elsewhere in the family.

Clinic queue brick built: ticket kiosk, intake and per-counter calling run in a working prototype today
WhatsApp and SMS calling is the platform notification channel every Kolab product shares
Dynamic QR presence checks reuse kiosk patterns proven in Kolab People Manager
Kolab Healthcare, Retail and Hospitality plug iQ in as their queue engine rather than rebuilding one

Modules

Everything inside Kolab iQ

Every module is a brick. Start with what hurts most, snap on the rest when you are ready.

Entrance QR

One scan at the door starts the visit: pick 5, 15, 30, 60 or 90 plus minutes of shopping and you are in the queue.

Queue references

A reference, not a ticket number. Nobody counts heads on a screen; the queue knows where everyone stands.

Stand-by discipline

Each counter serves one customer with two queued on stand-by, so the till never idles and the line never forms.

Turn notifications

Called on WhatsApp or SMS when your turn is close, ordered by scan time and declared shopping time.

Postpone and reassign

Not ready? Postpone by 5, 10 or 15 minutes and the next customer moves up automatically, first in, first out.

Dynamic counter QR

A rotating QR at the till confirms you are really there before you join the stand-by pair.

Live wait estimates

Approximate waiting time computed from the real average time customers spend at the counter.

Floor dashboard

Queues per counter, waits, postponements and no-shows, live for the floor manager.

Priority lanes

Elderly, pregnant and disabled customers get priority by rule, visibly and consistently.

Queue analytics

Peak hours, service times, abandonment and staffing hints, by day and by counter.

Counter setups

Express tills, priority counters, pharmacy consultations: each counter carries its own rules.

Family plug-in

Runs as the queue engine inside Kolab Retail, Healthcare and Hospitality, or fully standalone.

A closer look

How Kolab iQ feels day to day

The flow

Scan, shop, get called

The whole queue fits in three states: shopping, called, at the counter. Customers scan once at the door and declare a rough shopping time; from there the engine orders everyone by scan hierarchy, who scanned first and how long they said they need.

Shopping-time choices of 5, 15, 30, 60 or 90 plus minutes shape when you are called
The reference follows the customer, not a screen in one corner
Groups shop together on one reference, one trolley, one call

The call-up

Called at the right moment, not too early

The engine watches how fast counters are actually moving and calls each customer just before their turn, on WhatsApp, in their language. Accept and head over, or postpone and keep shopping; the next customer is promoted automatically and nobody loses their place unfairly.

Accept or postpone by 5, 10 or 15 minutes with one tap
A postponement promotes the next customer, first in, first out, weighted by shopping time
Serial postponements are capped so the queue keeps moving

At the counter

One serving, two on stand-by, zero idle tills

When a customer accepts and reaches the counter, they scan a rotating QR to prove they are really there, then join the stand-by pair. The till always has its next two customers ready, so throughput never drops, and no-shows cycle out after a fair grace window.

The dynamic QR cannot be scanned from the car park
No-shows lose the slot after a grace window, never silently
Stand-by pairs keep every counter fed at peak hour

For the business

The queue becomes data you can staff by

Every scan, call, postponement and service is a data point. Managers see waits climb before customers feel them, get a nudge to open a till when the predicted wait crosses a threshold, and learn their true peak hours by counter, not by folklore.

Open-a-till alerts fire before the wait hurts
Service-time averages per counter drive honest estimates
Abandonment tracking shows the customers you nearly lost

Local by design

Built for the queues we actually stand in

Month-end crowds, cyclone restock rushes and the pension-day pharmacy: iQ is designed around the days Mauritian counters really face.

Month-end mode

Pay-day weekends triple the crowd. iQ absorbs the surge with honest estimates and open-a-till alerts, so the crush never reaches the door.

Cyclone restock rushes

When a warning sends everyone shopping at once, virtual queues keep order at the tills and the gas bottle counter alike.

Priority done properly

Elderly, pregnant and disabled customers are prioritised by rule, visibly and consistently, not by whoever argues best at the front.

WhatsApp, no app

Customers install nothing. The queue lives in the browser and call-ups arrive on WhatsApp, with SMS fallback.

Three languages

Call-ups arrive in the customer's choice of English, French or Kreol Morisien.

DPA 2017, light touch

A queue needs a phone number for an hour, not a profile. References expire and personal data purges on a schedule.

Boost in Kolab iQ

Boost recognises calm, honest queues. It never pressures staff to rush customers through.

Estimate accuracy

Counters whose predicted waits match reality earn team points. Honest estimates matter more than fast ones.

Zero-idle streaks

Days where no till sat empty while customers waited count as team wins worth celebrating.

Courtesy kudos

Customers can send a one-tap thank you after being served. Kudos land on the whole counter team, never one scorecard.

More about Kolab Boost

In the wild

What it looks like in real businesses

A 12-till supermarket in Curepipe

On month-end Saturdays customers scan at the door and keep shopping until called. Baskets got fuller, the till line disappeared, and the manager opens tills from the wait forecast.

A pharmacy counter in Rose-Hill

Prescriptions take minutes to prepare. Customers wait at the snack next door instead of the counter, priority rules serve elderly clients first, and nobody hovers.

A government front office in Port Louis

Morning crowds pick a service, get a reference and an honest estimate, and the hall stops being standing room only by nine.

Pricing

Kolab iQ pricing, in rupees

Indicative launch pricing, per location per month, VAT excluded. Unlimited customers in the queue at every tier. Nothing is charged before general availability, and founding pilots lock their launch price for two years.

iQ Counter

One queue, done properly.

Rs 2,900 / location / month

Up to 3 counters
Entrance QR and queue references
WhatsApp and SMS call-ups
Live wait estimates

Start with Counter

Founding rate

iQ Store

The whole floor, every till.

Rs 5,900 / location / month

Up to 12 counters, express and priority lanes
Postpone and reassign flows
Dynamic counter QR presence checks
Floor dashboard and queue analytics

Start with Store

iQ Group

Every branch on one queue brain.

Rs 9,900 / location / month

Unlimited counters across branches
Cross-branch analytics and staffing hints
API for tills and signage screens
Priority support

Talk about Group

Prices per person per month, VAT excluded. Annual billing takes two months off. Indicative pricing: nothing is charged before general availability, and pilot customers lock their launch price for two years.

Questions

Asked all the time

Do customers need to install an app?

No. The entrance QR opens the queue in the browser, and call-ups arrive on WhatsApp or SMS. Customers without a phone get a printed fallback ticket from a small kiosk, so nobody is excluded.

What stops someone confirming from the car park?

The counter QR rotates every few seconds and only counts when scanned at the till. Presence means presence. No-shows lose the slot after a grace window and rejoin fairly, never silently.

How are turns ordered?

By scan hierarchy: who scanned first, weighted by the shopping time they declared. A 5-minute customer is not trapped behind a 90-minute one. Postponements promote the next customer first in, first out, and the rules are published for everyone to read.

Is this only for supermarkets?

No, and that is the point. iQ is the queue engine for the whole family: pharmacy windows, bank tellers, telco counters, clinic receptions and government front offices run the same brain with their own counter rules, and it plugs into Kolab Retail, Healthcare and Hospitality directly.

What exists today?

Kolab iQ is in design. The clinic queue brick it grows from is built and running as a prototype: kiosk ticketing, intake and per-counter calling. We are looking for a founding supermarket, pharmacy and front-office pilot to shape the rules with us.

What happens if the internet drops?

Counters fall back to the kiosk ticket mode from the clinic queue brick, so the queue degrades to numbered tickets instead of becoming a crowd. When the connection returns, the virtual queue picks up where it left off.

Family

Be the store where nobody stands in line

Kolab iQ is in design and looking for its founding supermarket, pharmacy and counter pilots. Shape the rules with us and lock the launch price.

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